Frequently Asked Questions (FAQs)

1. Orders and Payments

Q1: How can I place an order on Andaazs?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete payment and place your order.

Q2: What payment methods do you accept?
A: We accept all major credit/debit cards and Cash on Delivery (COD) within the UAE. A flat fee of AED 15 applies for COD orders in addition to shipping charges.

Q3: Can I cancel my order after placing it?
A: You can cancel your order within 24 hours of placing it or before it has been shipped. Once the order has been processed and dispatched, cancellation will not be possible. Contact our support team immediately Email: team@andaazs.com Phone: +971 54 5816403 Customer Support Hours: Monday to Saturday, 10 AM - 6 PM (UAE time)

Q4: How do I use a refund code?
A: Enter your refund code at checkout. Please note that a maximum of 2 refund codes can be issued for returns linked to the original order.

2. Shipping and Delivery

Q5: What are the shipping charges?
A: Shipping within the UAE is AED 20 or as specified during promotions. For international orders, shipping charges vary by country and will be displayed at checkout.

Q6: Do you offer international shipping?
A: Yes, we ship internationally. Shipping rates and delivery times will be calculated and shown at checkout.

Q7: How long does delivery take?
A:

• Within UAE: 2-4 business days.
• International: 5-12 business days, depending on your location.

Q8: Will I need to pay customs duties for international orders?
A: Yes, customers are responsible for any customs duties, taxes, or import fees applied by their country.

Q9: How can I track my order?
A: Once your order is shipped, you’ll receive an email with the tracking details. Use this to monitor your delivery status.

3. Returns and Refunds

Q10: What is your return policy?
A: We accept returns within 5 days of delivery. Items must be unused, in their original condition, and with packaging intact. Note that for hygiene reasons, earrings cannot be returned.

Q11: How do I initiate a return?
A: To initiate a return, you should email or call us at the contact center numbers, with your order details.

Q12: Will I get a refund for my return?
A: Refunds will be processed as store credit/refund codes. A maximum of 2 refund codes can be issued tracing back to the original order.

Q13: Who covers the cost of return shipping?
A: Customers are responsible for return shipping costs unless the item received was defective or incorrect.

(For more details please refer to our Cancellation|Return|Refund policy)

4. Product Information

Q14: What materials are used for Andaazs jewelry?
A: Our jewelry is made from premium stainless steel, 18K gold-plated, and is designed to be anti-tarnish, hypoallergenic, and waterproof.

Q15: Is the jewelry suitable for sensitive skin?
A: Yes! All our pieces are hypoallergenic and crafted to be safe for sensitive skin.

Q16: Can I wear your jewelry in water?
A: Yes, our jewelry is waterproof. However, we recommend patting it dry after prolonged exposure to water to maintain its shine.

Q17: What sizes are available for bracelets & rings?

A. Most of our bracelets and rings are adjustable. For the ones with specific sizes, we provide the size in the product description against each product. 

 

5. Jewelry Care

Q18: How do I care for my Andaazs jewelry?
A:

• Pat dry after exposure to water.
• Store in a clean, dry place.
• Avoid contact with chemicals like bleach or chlorine.
• Wipe gently with a soft cloth to maintain its luster.

Q19: Will my jewelry tarnish over time?
A: No, our pieces are anti-tarnish and crafted to last. Proper care will keep them shining for years.

For more details, please check out our Jewelry Care Policy

6. Customer Support

Q20: How can I contact Andaazs for assistance?
A: You can reach out to us via:

• Email: team@andaazs.com
• Phone: +971 54 5816403
• Customer Support Hours: Monday to Saturday, 10 AM - 6 PM (UAE time)

7. Promotions and Discounts

Q21: How can I stay updated on new collections and offers?
A: Sign up for our newsletter to receive updates on new arrivals, exclusive discounts, and special promotions.

Q22: Can I use multiple discount codes on one order?
A: No, only one discount code can be used per order.